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Before the Visit
A personal Patient Experience Manager who assists you with your appointment scheduling and concierge needs.
Obtain Medical records.
Discussion with the admitting doctor at RELIANCE FOUNDATION HOSPITAL and referral physician.
Obtain plan of treatment and duration of stay and follow-up.
Gather documents to bring to your doctor’s visit.
Copies of any tests, x-rays, or medical histories relating to your medical problem.
Completed medical history questionnaire.
A list of all current medications taken on a regular basis, including over-the-counter and herbal medications.
Review any special directions from your doctor about diet or medication restrictions prior to your appointment.
Schedule medical appointments.
Confirm airline reservations.
Confirm Visa requirements and arrange the same.
Arrange hotel or housing in Mumbai.
Provide ground transportation from the airport.
Secure car rental for your stay.
Estimate cost of healthcare.
Assist with financial and billing arrangements.
During the Visit
Provide a Patient Service Coordinator to schedule medical appointments.
Provide an interpreter for language assistance.
Assist with hospital admissions and follow-up medical visits.
Ensure patients understand instructions from physicians.
Provide information on local activities for your family.
Update estimates of cost of services.
Assist with finances and billing
After the Visit
Help obtain copies of medical reports/films after consultations are completed.
Assist with prescription requests.
Facilitate communication with physicians.
Assist with finances and billing.
Facilitate follow-up care
