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Admission Guidelines

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The Inpatient Admission will be initiated upon recommendation by consultant empanelled with RFH. Whenever a patient would be referred (from outside) by a doctor who is not empanelled, to the hospital for admission, emergency or planned, the patient will be first evaluated by the Emergency Medical Services team , and after consultation with the consultant on call, the patient will be admitted

  • What is the admission process?

    Your consulting doctor will initiate the pre-admission appointment for you, please visit the Admission Desk at the Heritage Building and we will facilitate the admission formalities. You will meet with a patient experience executive who will make sure everything is in order.

    Your doctor may also schedule pre- admission medical tests such as laboratory tests or X-rays, before your hospitalization .The pre-admission tests may be completed prior to the admission date. However, other prescribed tests may be done on the day of your admission.

    You may want to bring a family member or trusted friend to your pre-admission appointment. We can help answer your queries or they may have then.

    Kindly submit the admission deposit amount before the admission to avoid any delays and cancellations.

    What to do if you're having surgery?

    If you are scheduled to have elective surgery and need a blood transfusion, you may consider providing your own blood. You must donate blood at least 72 hours before surgery. Your blood will be stored in your name and reserved just for you. We encourage you to discuss this program with your physician.

    What documents to carry for pre-admission or admission?

    • Current Insurance Card or Credit Card or Cash for Payment or Deposit
    • Photo ID
    • Insurance Authorization (if you have received one)
    • Physician note
    • Authorization note from Corporate ( if your are a corporate patient)

    What things NOT to carry to the hospital?

    Please do not carry the following:

    • Jewellery & valuable items
    • Large amounts of cash
    • Blankets & Sheets

    What are provisions for meals for patients & attendants?

    • Patient Meals will be provided as prescribed by the dietician under the guidance of the consulting doctor.
    • The hospital kitchen is equipped to serve well-balanced vegetarian meals.
    • Outside food is not allowed in the hospital
    • The patient’s attendant will be served meals in the inpatient room on a chargeable basis.
    • The Visitor’s Cafeteria is located on the ground floor of the Heritage building and is operational 24X7, all days.

    Other Guidelines

    Housekeeping

    A hygienic environment is essential for your health; help us to maintain our standards.

    • Consumption of alcohol, smoking, chewing gum and spitting are strictly prohibited.
    • Keep the toilets clean and dry.
    • Use the dustbins for disposal of any waste.
    • We take pride in serving you. Giving tips is prohibited.

    Patient Clothes & Linen

    A hygienic environment is essential for your health; help us to maintain our standards.

    • You will be given clean & washed hospital clothes to wear during your stay.
    • You will also be provided with bed and bath linen and we encourage the patient attendants to use the linen we provide and bring in no outside linen, as this may cause infection.
    • For any additional requirement of linen, you can contact the ward nurse.

    Facility Management Services

    A hygienic environment is essential for your health; help us to maintain our standards.

    • You will be provided with disposable headphones, kindly plug the headphones when you use the television.
    • Photography is prohibited in the hospital.
    • For any electrical faults with light switches, A/C, TV, etc, or any plumbing problems with showers, flushes, etc, please inform the nurse on duty for assistance.
    • Please do not attempt to shift or repair any electrical item.
    • Do not touch the bed head panel.
    • Do not change the setting of the thermostat knobs.
    • The windows are locked. Do not attempt to open them.
    • Use of mobile phones is restricted in patient-related areas.

 

For any queries please write to info@rfhospital.org