Room Service Directory

Our In-patient facilities are designed to make your stay comfortable and patient friendly.

• IN-PATIENT DEPARTMENT

  ADMISSION

  • In-Patient admission is initiated upon recommendation by Doctors empanelled with the hospital. If a patient is referred to us by a Doctor who is not empanelled, the patient will first be evaluated by the Emergency Medical Services team and after consultation with the consultant on call, the patient will be admitted.
  • Your Primary Doctor/consulting doctor will initiate the pre-admission appointment for you. Please visit the Admission Hub (Ground Floor) in the Heritage Building with the admission note (if any) given by the Doctor. You will be met by a Patient Experience Executive who will complete your admission formalities.
  • Your doctor may also schedule pre-admission medical tests such as laboratory tests or X-rays before your hospitalisation. The preadmission tests may be completed prior to the admission date. Other prescribed tests may be done on the day of your admission.
  • Please submit the deposit amount before admission to avoid any delays.
  • We recommend that pre anaesthesia test for surgical patients is done prior to your admission, for a smooth process. Please ask your Doctor for the same.

  DOCUMENTS REQUIRED FOR PRE-ADMISSION OR ADMISSION

  • Aadhar Card/Driving License/Voter ID or any other Govt. issued Photo ID Proof
    • PAN Card
    • Doctor's Admission Note (if any)
  • For International Patients:
    • Passport & Visa Copy.
  • For TPA Patients:
    • Current Insurance Card/Policy Document
    • Insurance Authorization (if any)
    • A/C details with cancelled cheque (in case of refund).2

  PLEASE DO NOT CARRY

  • Jewellery and valuable items
  • Large amount of Cash
  • Blankets, Sheets, bedding as Patient as well as attendants are provided with bedding
  • Outside or Home Food,
  • Flowers,
  • Weapons (like knife, blade scissors, dart etc.),
  • Flammable items (like nail polish, acetone, body spray etc.).
  • Electronic items such as Radio, hair dryer, iron etc.
  • Alcohol, tobacco, cigarettes, lighters etc.
  • Patients and their relatives need to be responsible for their own valuables and belongings.
  • Hospital will not be responsible for loss/theft of any valuables brought in the hospital.

  VISITORS’ INFORMATION

  • At Sir H. N. Reliance Foundation Hospital and Research Centre, we believe in patient and family centred care. Our planning and infrastructure has comfortable arrangements for relatives and friends visiting the patient.
  • Visiting Hours:
    • IN-PATIENT ROOMS : 4 pm – 7 pm
    • ICU : 11 am - 12 noon and 5 pm - 7 pm
  • Each patient will be issued one attendant pass (valid for entry 24 hours) and two visitors passes (valid for entry only during visiting hours).
  • For ICU patients, only one visitor pass will be issued.
  • For Day Care patients, only one attendant pass will be issued.
  • One OT pass will be provided to visitors on the day of surgery.
  • If issued pass(es) are misplaced or lost, you will be charged a fee of Rs. 500/- per pass. These passes are non-transferable.

  BILLING & PAYMENT

  • The In-Patient billing department is open 24x7. Charges are dependent on the bed type selected.
  • The room charges include accommodation, nursing care, doctor's visits, patient food charges and access to facilities as specified per bed type, but exclude dietician visits, doctors' fees, physiotherapy charges etc.
  • Emergency charges at 1.5 times of the regular rate will be applicable for MRI, procedure, or doctor's visits on Sunday, hospital holiday or beyond working hours (10 pm to 6 am).
  • For direct ICU admission, billing category will be twin-sharing unless specified otherwise by our admitting Doctors.
  • Refund of more than Rs. 20,000 will be paid by Cheque/RTGS/ NEFT, within 7 working days.
  • As per the provisions of section 269ST of Income Tax Act, 1961 (Act) and Rule 114B of the Income-tax Rules, 1962, Sir H N Reliance Foundation Hospital will not receive any cash of Rs.2 Lacs and more in aggregate from a person in a day; or in respect of single transaction; or in respect of transactions relating to one event or occasion from a person. Otherwise than by an account payee cheque or an account payee bank draft or use of electronic clearing system through a bank account.
  • All international patients will be charged as per the prevailing international tariff.
  • Payment Options
  • Cash/ DD/ Credit/ Debit Card
  • Online Payment / RF Hospital Mobile App / UPI

  BED CLASS DOWNGRADE / UPGRADE POLICY

  • In case of down gradation, the rate of lower bed will be applicable from the date of allotment.
  • In-case of upgradation, the rates will be applicable from day 1 of admission.
  • For Upgradation and Down gradation, kindly register your request with our Patient Experience executive.

  DISCHARGE

  • At Sir H. N. Reliance Foundation Hospital and Research Centre, we want to make the discharge process seamless.
  • If you are paying via credit card or final authorisation note (guarantee of payment) from the TPA/Insurance/Corporate covering the final bill, then you will be discharged from the inpatient room itself.
  • For cash payments, please visit the Admissions and Discharge Hub in the Heritage Building on the ground floor (cash not accepted above Rs. 2 lacs as per Govt. regulations). We do not accept cheque payments at the time of discharge.
  • All attendant and visitor passes should be submitted to the Patient Experience Executive to get discharge clearance.

• HOME CARE SERVICES

  • For your ease, you may use our home services for laboratory sample collection, Rehabilitation (Physiotherapy) sessions, Nursing care services. Our home care services are available from Colaba to Prabhadevi
  • Western and Parel (Central) from 7:30 am to 8:00 pm. To schedule a visit call us on 9324225522

  HOME COLLECTION SERVICE

  A qualified personnel will come to your home and collect samples in appropriate packaging and manner at a time, convenient to you.

  Note:

  • Each visit is INR 350/- per person
  • Payment by cash/credit card/online at https://epayments.rfhospital.org/
  • Home visit can be scheduled by prior appointments only.
  • In case the appointment is not cancelled 12 hours prior to the appointed time and the staff arrives for the appointment, visit charges will have to be paid.

  NURSING CARE SERVICE

  We, also extend our care, support and our assistance to patients at their homes, for their convenience, continuity and recovery. The services, delivered at home will complement the comprehensive care delivered

  at the hospital and not its substitute. We advise you to keep your treating doctors updated on the services you avail at home. Our Home Nursing care services are designed to keep your stay at the hospital to the minimum.

  Scope is as follows:

  • For Renal Failure patients – H. D. catheter Care, AV fistula care, dressing.
  • For Cancer patients – Chemo port care, PICC Line Care, Dressings, Feeding, Stoma care.
  • Pre & Postnatal patients.
  • For expectant mothers – Antenatal assessment and health teaching

  on Nutrition.

  • For new mothers – Postnatal care and breast feeding.
  • Diabetic patients: hemoglucotest, diabetic foot care, health teaching.
  • Post-operative patients: Care of post op wounds, dressings.
  • Administration of injections – Continuation of antibiotics, Vitamins on doctor's prescription.
  • Device Insertion – IV Cannulation insertion, Urinary catheter insertion.

  Note: Payment may differ depending on the procedure, you may ask the details of tariff at the time of scheduling appointment.

  HOME REHABILITATION SERVICE

  After discharge, most patients especially those with a neurological, orthopaedic or cardiac diagnoses, need continuation of Rehab care at home.

  • Pain management for any musculoskeletal / orthopaedic pain, back pain, knee pain, shoulder pain etc.
  • Post-operative physiotherapy for TKR (Total Knee Replacement), THR (Total Hip Replacement) or any form of orthopaedic surgery.
  • Neuro Rehab (Post stroke, spinal cord injuries & any neuro

  logical conditions.

  • Pulmonary Rehab
  • Onco-Rehab
  • Speech Therapy
  • Geriatric care (balance disorders)
  • Vestibular problems (Dizziness & vertigo).

  Note: Payment may differ depending on the procedure, you may ask the details of tariff at the time of scheduling appointment.

  HOME DENTAL CARE SERVICES

  Our Home Dental care services offers the patients a comprehensive, prevention- based Care. A service that is accessible as well as compassionate and culturally competent.

  The services offered, mainly include:

  • Consultation
  • Fabrication of complete or partial dentures at bed side.
  • Simple extraction under local anaesthesia.
  • Post-operative check-up.
  • Suture removal.
  • Crown & Bridge cementation.

  We take end-to-end dental care with the most sophisticated and model equipment's, keeping up with the mantra "Oral Health is Overall Health".

  Note: Payment may differ depending on the procedure you may ask the details of tariff at the time of scheduling appointment

• OUT-PATIENT DEPARTMENT

  APPOINTMENTS

  Appointments can be scheduled for OPD consultation, Executive Health Check-ups and diagnostic services through Our website: www.rfhospital.org, Toll free no.: 1800-22-1166/1800-890-1111, At the Registration & Billing desk in the hospital, At any kiosk situated at prominent locations across the hospital & RFH App: Download our Free mobile app from Google Play Store (for Android users) & App Store (for iOS users).

  REGISTRATION

  Registration is a one-time, free-of-charge activity and is necessary to avail our services. Please carry a valid photo ID (e.g. Aadhar, PAN, Driving License, Passport etc.) to register. Once you are registered, you will be issued a Patient ID card, which has a unique identification number with which you can access your medical data at any stage through our website portal.

  BILLING

  Cash/E-wallets/Credit/Debit card payments are accepted for OPD consultation. Payment can also be done via RF Hospital Mobile App

  PREPARE FOR YOUR OPD CONSULTATION

  • Please report 15 minutes before your scheduled appointment time.
  • Make sure to carry all relevant medical records, including films/CDs for reference.
  • Be prepared with your health complaints and queries. The Doctor will assist you with answers and prescribe the next steps accordingly.
  • Please carry your current medications/prescriptions.In case you take multiple medications, kindly let the Nurse in the OPD know or you are under treatment by multiple Doctors.

  CONSULTATION

  • Every specialty in the hospital has its own dedicated cluster of examination rooms with requisite diagnostic services to minimise patient movement and discomfort.
  • Facilities available in the proximity of OPD cluster: Radiology, Pathology, Sample Collection room, Retail pharmacy, associated diagnostic services, Immunization room, Treatment rooms for dressings and minor procedures, Wi-Fi, Wheelchair facilities, Kids play room, Comfortable waiting lounges and on request Patient transport service.

  Diagnostic Services - Radiology

  • MRI (Magnetic Resonance Imaging)
  • Ultrasound
  • CT (Computerised Tomography)
  • PET CT & SPECT Scan
  • Mammography (Digitised)
  • X-ray
  • Bone Densitometry (BMD/Dexa Scan)
  • Colour Doppler
  • Fluoroscopy

  All images and results can be viewed online by our Doctors on a real-time basis, from anywhere.You can access your reports from RFH Mobile app.

  LABORATORY MEDICINE

  • Haematology
  • Histopathology
  • Immunology
  • Microbiology
  • Clinical Pathology
  • Biochemistry
  • Serology
  • Molecular Biology
  • Allergy
  • Cytology

  BLOOD BANK

  The Blood Bank is located on the 3rd Floor of Kapol Niwas and is open for Donation from 9:00 am to 6:00 pm, from Monday to Saturday.

  REPORTS DISPATCH

  • Reports will be available from 8 am to 8 pm at the "May I Help You" desk on the ground floor, Tower Building.
  • Reports are also available online at our Website/Mobile App.
  • On request, reports can also be emailed.
  
  
  • FOOD AND BEVERAGE SERVICES

    PATIENT MEALS

    Our hospital provides nutritious Vegetarian Meals under the supervision of Culinary Professionals in most hygienic conditions. All meals are prepared as per dietary recommendations from the Attending Doctor and the Dietician.

    Patient Meal service timings are listed below:

    • Bed Tea 06:30 am – 07:00 am
    • Breakfast 08:00 am – 09:00 am
    • Soup 11:00 am – 12:00 pm
    • Lunch 12:30 pm - 01:30 pm
    • Evening Snack 03:30 pm - 04:30 pm
    • Soup 06:00 pm – 07:00 pm
    • Dinner 07:30 pm – 08:30 pm
    • Milk 09:00 pm – 09:30 pm

    Standard meals are provided to patients in Dialysis, Chemotherapy & daycare areas as per the time of the day. *Indicative Service Timings

    • Any food items ordered in between or beyond service timings will be chargeable. It will be served on approval of the dietician or as prescribed by the doctor.
    • Please allow at least 30 minutes for additional Food and Beverage Services.
    • Jain Options are available on Request. *
    • Pantry services are available until 09:30 pm only.
    • All rates are inclusive of Government Tax as applicable.

    REGISTRATION

    Registration is a one-time, free-of-charge activity and is necessary to avail our services. Please carry a valid photo ID (e.g. Aadhar, PAN, Driving License, Passport etc.) to register. Once you are registered, you will be issued a Patient ID card, which has a unique identification number with which you can access your medical data at any stage through our website portal.

    ATTENDANT MEAL

    Patient's Attendant will be served Vegetarian Meals available on the menu during fixed meal hours only, on request.

    Meal Timings for Attendants

    • Breakfast 8 am until 9:30 am
    • Lunch 12.30 until 2.30 pm
    • Dinner 8.00 pm until 9.30 pm

    • Orders for attendants must be received at least TWO Hours before expected service time. Service requests will be accepted only till 8 pm.
    • All attendant meals will be served on Chargeable basis.
    • Attendants may opt for meal wise orders or may also choose day package including Breakfast, Lunch, Evening Snack and Dinner service.
    • Orders for attendants in between Patient meal services is not encouraged. Priority will be given to Patient meal services.
    • Attendant meals are not permitted on ICU floors, Emergency, Dialysis, Chemo Therapy and Ambulatory areas.
    • Nurses will only facilitate the services for patients. Attendants are requested to place orders directly with Room Service on 5709, 5700.
    • For Attendant's convenience, the Visitor Cafeteria, situated on the lobby level in the heritage floor is operational 24.

    VISITORS MEALS

    • Visitors are permitted to visit patients only during visiting hours.
    • Hospital restricts the number of visitors in patient rooms to ensure patients recuperate with enough rest and are not exposed to infections.
    • For your convenience of entertaining visitors, you may pre place order for a Sandwich Platter or One Snack as available on the Menu for the Day on chargeable Basis. Please ensure that the order is placed by 3pm.
    • For more variety, you may visit the Visitor's Cafeteria.
  
  
  

  • VALUE ADDED SERVICES

    • ATM on the 1st Floor of Tower, accessible 24x7.
    • CONCIERGE SERVICES

    The Hospital can assist and facilitate patients and their attendants with any requirements pertaining to Air ticket booking, Local Hotel stays and sight- seeing, foreign currency exchange for International patients, car pick up/drop from/ to the hospital, Salon services (on medical approval) etc.

    This facility is available for patients in house on Payment on Delivery basis. You may inform the nursing team for assistance. For more details, contact 5544 – Concierge Desk available on working Monday-Saturday between 9:30 am to 6:00 pm

    • Family Lounges: Lounges are located on all in-patient floors.
    • Kids' Zone: Out Patient- Level 1, Heritage In Patient- Level 16, Tower Hospital has 2 dedicated kids' zone filled with toys and story books to keep children entertained while awaiting their turn for consultation with the doctor or pass time while admitted in the hospital. They can also relish our nutritious, mouth-watering child friendly menu.
    • Kiosks: Kiosks are placed across the hospital which provides information on hospital services, consultants and way-finders.
    • Prayer Room: We have a temple located at the lobby level. Opening time: 07:30 am - 12:30 pm & 04:00 pm - 09:00 pm Closing time: 12:30 pm - 04:00 pm
    • A prayer room is also located on 1st floor, Heritage Building, waiting area to offer prayers in private.
    • If you have any spiritual needs, please contact On Duty nursing staff.
    • Retail Pharmacy: A retail pharmacy is located on 1st Floor, Tower and is open on weekdays from 8 am to 9 pm and on Sundays from 9 am to 7 pm.
    • Visitors' Cafeteria: The visitors' cafeteria located on the Ground Floor of Heritage offers a variety of vegetarian food. The cafeteria is open 24x7 and visitors are welcome.
    • WIFI Switch on WIFI and get connected to RFH- GUEST- AUTO. You will be directed to following page, please enter your MRN ID & if OTP isn't generated then click on generate OTP. After clicking generate OTP you will be redirected to new page, please enter your MRN ID and mobile number for receiving OTP through SMS. You will be redirected back to original page, please add your MRN ID with OTP and click on sign on. Click accept and enjoy the free WIFI services at RFH. Stay connected.

    PLEASE CONTACT FOR 24X7 CONCIERGE SERVICES AT MOB : +91 9137526699
    Concierge desk service will help to coordinate with service provider.

    THE SERVICES PROVIDED BY CONCIERGE DESK ARE:

    • SALON SERVICES
    • TIFFIN SERVICES
    • PAID ACCOMMODATION SERVICES – HOTELS/ PG/ LODGES/ DHARMASHALA/ SERVICE APARTMENT.
    • TRANSPORT/ VEHICLE ARRANGEMENT
    • AIR CHARTER/ AMBULANCE/ AIR AMBULANCE
    • FUNERAL/ LAST RITES/ TRANSPORTATION OF MORTAL REMAINS

    NOTE: Hospital do not have any official agreements with these service providers.
    Hospital will not be involved/responsible in any financial transactions between service provider and Patient/Relative.

    FACILITY MANAGEMENT GUIDELINES

    • HOSPITAL IS A "NO SMOKING" ZONE.
    • You will be provided with disposable headphones; please use these headphones when viewing television in sharing rooms.
    • For any electrical faults with light switches, A/C, TV, etc., or any plumbing problems with showers, flushes, etc., please inform the nurse on duty for assistance.
    • Please do not attempt to shift or repair any electrical item
    • Do not touch the bed head panel
    • Do not change the setting of the thermostat knobs
    • The windows are locked for your safety. Do not attempt to open them
    • A hygienic environment is essential for your health; help us to maintain our standards
    • To promote rest and relaxation to our patients, we request you to please keep conversations in a low volume and ensure your mobile phones are in silent mode. We practice QUIET HOURS in the afternoon from 2:00 pm to 4:00 pm and 10:00 pm to 6:00 am in the night hours when our patients are trying to get some sleep, which is needed for their speedy recovery
    • Please keep noise to a minimum to avoid inconvenience to other patients and relatives
    • Family Lounges are for the use of multiple visitors; please be respectful of others while using these spaces
    • Do not visit with an infectious disease, such as a cold or flu. We encourage you to use hand sanitisers or wash your hands often to keep your family safe. Wear face masks- contact our clinical team.
    • Children above 12 years are allowed; however, they must be in good health and supervised by an adult at all times.
    • Cell phones are prohibited in some areas. Ask your nurse if you have questions about using your cell phone
    • Keep the toilets clean and dry & throw used tissue/napkins in waste bins.
    • Use the dustbins for disposal of any waste (as indicated on the bin)
    • We take pride in serving you. Giving tips is prohibited.
    • Pets not allowed within the hospital premises
    • Photography/Videography is prohibited

    PATIENT RIGHTS

    • To receive care in a safe and clean environment regardless of age, gender, race, religion, nationality, sexual orientation, disability or manner of payment.
    • To receive considerate and respectful care, that supports personal dignity and is free from all forms of abuse, neglect or harassment.
    • To be respected for special preferences, personal values and beliefs, spiritual and cultural needs.
    • To seek an additional opinion regarding clinical care.
    • To expect full protection of privacy and personal dignity during examination, procedures and treatment.
    • To decide what information regarding their care shall be provided to family/ others and under what circumstances.
    • To receive appropriate assessment and effective management of pain pertinent to the medical condition.
    • To receive respectful and compassionate care at the end of life.
    • To expect confidentiality of the health information is maintained except for those required by laws and regulations.
    • To be informed by your doctor of the risks, benefits and alternatives, expected outcomes of proposed treatment.
    • To knowledgeably refuse any care, diagnostic procedure and treatment after the consequences of refusal have been explained.
    • To give informed consent before transfusion of blood & blood components, anaesthesia, surgery, initiation of any research protocol & any other invasive/high risk procedures/treatment.
    • To be informed of the process on how to voice a complaint to express concerns, violation of your rights and/or a grievance.
    • To access your clinical records
    • To be informed and educated on care plan, progress and healthcare needs and participate in care and treatment decisions.
    • To know the identity and professional status of individuals providing service to you.
    • To be fully informed of the expected cost of the treatment.
    • To know the Hospital's rules and regulations.

    PATIENT RESPONSIBILITIES

    • To provide correct and complete demographic information including full name, age, address, telephone number and e-mail ID, particulars of next of kin and insurance company/TPA/employer.
    • To provide complete and accurate information about your health, including your past medical history, details of medications, past investigations and other medical condition.
    • To actively participate in your treatment plan and follow the same, and to keep your doctors and nurses informed of the effectiveness of your treatment.
    • To keep any scheduled appointments and inform the hospital if any appointment needs to be rescheduled or cancelled.
    • To respect the rights of other patients, visitors and hospital staff and treat them with courtesy and dignity.
    • To abide by the hospital rules and safety regulations; be considerate of noise levels, comply with - the visitors policy; no weapons in hospital premises policy.
    • To avoid bringing valuables to the hospital and assume equal responsibility of safety of personal belongings.
    • To adhere to No- smoking/ chewing tobacco/consuming alcohol in the hospital premises
    • To provide complete and accurate information to insurance company to process insurance claims.
    • To assure that the financial obligations of one's health care are fulfilled as promptly as possible.
    • To respect that patients requiring emergency care can take priority.
    • To be respectful of the property of other persons and of the hospital.
    • To accept the measures taken by the hospital to ensure personal privacy and confidentiality of medical records.
    • To communicate with the healthcare staff if the condition worsens or does not follow expected course of treatment.
    • To understand all instructions before signing the consent forms. To understand the charter of 'Patient Rights' and seek clarifications, if any.
    • Pl call our Patient Relationship Manager to give your feedback or complaints: 93240 01144 Or email to – rfh.ceo@rfhospital.org
  
  
  KEY CONTACTS